Two taps from the main screen of your account. No call, no chat, no retention flow. You get an email and SMS receipt with a reference number.

Will I be charged after I cancel?

No. The next scheduled charge is blocked automatically when you cancel, rather than relying on someone to stop it.

Can I pause instead of cancelling?

Yes. Pausing is in the same place and keeps your plan without a charge.

Do I get a refund for the rest of a prepaid period?

The refund terms are on our cancellation page in full, including the window and what is refunded. They are not different for people who complain.

Question

How cancelling works, and how to check before you pay

This page describes how our service and its pricing work and makes no clinical statement, so it carries no clinical review. Last updated 2026-10-07.

How do you cancel a telehealth weight-management subscription?

At TRD Labs cancelling takes two taps from the main account screen, with no phone call, no chat and no retention flow, and an email and SMS receipt with a reference number follow immediately.

The next scheduled charge is then blocked automatically rather than relying on someone to stop it, so a charge attempted after a cancellation fails by design.

Before paying any provider in this category it is worth finding the cancellation page and reading it: if cancelling requires a phone call during opening hours, that is the answer.

The most common complaint in this category

Across published complaints and regulatory actions in cash-pay telehealth, cancellation is the single most frequent theme: a cancel path that is hard to find, a charge after cancelling, or a cancellation that did not take effect. It is also the easiest thing for a provider to get right, which is what makes it a signal.

Ours, specifically

Cancelling takes two taps from the main screen of your account, with no chat, no phone call and no retention flow in the way. You get an email and an SMS receipt with a reference number immediately.

Once you have cancelled, the next scheduled charge is blocked automatically rather than by someone remembering to stop it. A charge attempted after a cancellation is a bug, and the system is built so that it fails rather than succeeds.

How to test any provider in two minutes

Before paying, find their cancellation page and read it. Look for whether cancelling is self-service, whether it is immediate or at the end of a period, and whether anything is kept. If you cannot find that page, you have found the answer.

Questions

How do I cancel?: Two taps from the main screen of your account. No call, no chat, no retention flow. You get an email and SMS receipt with a reference number.
Will I be charged after I cancel?: No. The next scheduled charge is blocked automatically when you cancel, rather than relying on someone to stop it.
Can I pause instead of cancelling?: Yes. Pausing is in the same place and keeps your plan without a charge.
Do I get a refund for the rest of a prepaid period?: The refund terms are on our cancellation page in full, including the window and what is refunded. They are not different for people who complain.

Where this comes from

Our cancellation and refund terms, including the window and what is refunded. TRD Labs (checked 2026-10-07)
That charging before a prescription is written, and hiding cancellation, are the practices regulators have acted on. US Federal Trade Commission (checked 2026-10-07)