Weight-management care in California: access, process and cost

Can a clinician see me in California?

Yes. Our clinical partner holds a licensed clinician who can review your information in California.

A review is not an approval. A clinician decides whether a treatment is appropriate, and may decide it is not. Nothing is charged before that decision, and if the answer is no you are not charged at all.

What the process actually is

Four steps, and you can stop at any of them. A short set of questions about your goal and your situation, none of which is a diagnosis. Then your plan and its total cost, shown before you enter any payment details. Then a medical intake with the clinical partner, which is where the health questions are asked and where your answers stay. Then a clinician reviews it.

Payment is authorised at checkout and taken only after a clinician has approved a treatment. If no prescription is written, the authorisation is released.

How the cost is framed

Prices do not vary by state. What we show is the amount charged on the day you sign up and the three-month total, on the same screen, because those are the two numbers that tell you what something costs and only one of them is usually advertised.

Medication, when it is prescribed, is included in the programme price rather than invoiced separately by the pharmacy. There is no separate membership fee and no administrative charge.

When we will contact you

California is in the Pacific time zone. We send reminders and place calls between 8am and 9pm local time.

Replying STOP to a text message, or saying it on a call, stops everything on every channel at once rather than only the one you replied on.

The unsubscribe link in a marketing email is narrower on purpose: it ends the marketing emails and leaves the messages about your appointment, your renewal, your cancellation and your payments running, because losing those is how someone misses a refill they are relying on. Those messages carry a link to manage your preferences instead, where you can turn off any of them individually.

California-specific rules

California has a named law that applies here: the California Consumer Privacy Act, as amended (Cal. Civ. Code §1798.100 et seq.). It governs access, deletion and opt-out rights over personal information, with health data treated as sensitive.

What that means in practice on our side: consent to collect health information and consent to share it are asked separately and recorded separately, neither is pre-ticked, and withdrawing either does not require withdrawing the other.

This description says that the law exists and what it governs. It is not legal advice and it is not our interpretation of what the law permits — that wording is with counsel.

Nearby states

California borders Arizona, Nevada and Oregon. A clinician can also review your information in Arizona, Nevada and Oregon, which matters if you are about to move or spend time across the line.

A clinician has to be licensed where the patient is, not where the clinician is. So the state that counts is the one you are in when the consultation happens, and being near a border does not by itself make a neighbouring state available to you.

What happens to your answers

Your quiz answers stay on your device until you choose to send them, and what reaches our server is a segment code rather than your height and weight. Your medical intake answers go to the clinical partner and we do not hold a copy of your clinical record.

No advertising or analytics script runs on the quiz, the intake, the checkout or the patient portal. Advertising platforms receive, at most, that somebody viewed a marketing page — never a health answer, a medication or a diagnosis.