How to read reviews of a telehealth provider
In short
A high average rating is not evidence on its own. Regulators have prosecuted companies for how those averages were produced.
Why the average is the least useful number
The FTC has acted against a telehealth company in this category for generating fake positive reviews and for selectively routing satisfied customers to review sites. A four-point-five average is therefore consistent with a well-run company and with a prosecuted one.
What to read instead
Read the one- and two-star reviews, and read the company's replies to them. Look for whether the same specific thing recurs: a charge after cancelling, a shipment that never arrived, a clinician who could not be reached. A recurring specific is worth more than a thousand general positives.
Then check whether the company answers. A company replying to most of its negative reviews is making a verifiable, repeated commitment in public.
Applying this to us
We are new and we do not have a review history, so we are not going to show you one. We have no testimonials on this site, and the reason is that we have nothing we could show you that we could also prove. When that changes we will publish the real ones, including the bad ones, and say whether anyone was compensated.
Questions, answered.
Why are there no testimonials on this site?
Because we are new and have nothing we could show you that we could also prove. When we have real reviews we will publish them, including the negative ones, and disclose any compensation.
Does a high rating mean a provider is safe?
Not on its own. The FTC has prosecuted a company in this category for manufacturing positive reviews. Read the negative ones and the replies to them.
Where this comes from
- That charging before a prescription is written, and hiding cancellation, are the practices regulators have acted on. US Federal Trade Commission (checked 2026-10-07)
That charging before a prescription is written, and hiding cancellation, are the practices regulators have acted on. — US Federal Trade Commission, https://www.ftc.gov/legal-library/browse/cases-proceedings (checked 2026-10-07)
See your total first.
Then your plan and its total, shown before any payment details.